Refund Policy

Effective Date: January 1, 2025

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1. General Policy

All services rendered are considered final once completed. However, we understand that unforeseen circumstances may arise. This policy outlines the conditions under which refunds may be issued.

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2. Cancellations

• Standard Appointments:

  • Cancellations made 24 hours or more before the scheduled appointment will receive a full refund, minus any non-refundable deposit.

  • Cancellations made less than 24 hours before the appointment may forfeit the deposit or incur a cancellation fee of 50% of the service fee.

• Loan Signings & Specialized Services:

  • Cancellations made 48 hours or more in advance will receive a full refund, minus any non-refundable deposit.

  • Cancellations made less than 48 hours before the appointment will incur a cancellation fee of 50% of the service fee.

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3. No-Shows

Failure to appear for a scheduled appointment without prior notice will result in a charge of the full service fee.

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4. Client Refusal to Sign Documents

If, upon arrival and presentation of documents, the client refuses to proceed with signing for any reason, a fee equal to 50% of the agreed-upon service fee will be charged. This fee covers time, travel, and document preparation expenses.

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5. Refund Process

• Refund requests must be submitted in writing within 7 days of the scheduled service date.

• Approved refunds will be processed within 10 business days to the original method of payment.

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6. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Travel fees once the notary is en route or has arrived at the location.

• Printing and preparation fees for documents already processed.

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Note: This policy is designed to balance fairness to clients with the need to compensate for time and resources allocated to each appointment. For any questions or concerns regarding this policy, please contact us at info@247NYCMobileNotary.com